Alaska Collection

Frequently Asked Questions

We are offering our guests the ability to select a date with a ticket price that varies based on projected visitation.

Flexible ticket price options improves accessibility and may help reduce crowding during high visitation periods.

Prices will change day-to-day based on projected visitation. For example, Wednesday may be one price point and Saturday may be another price point.

Discounts will be applied to the price for the given day selected. Discounted tickets will either be available as an option in the results after selecting date or applied via promo code at checkout. Discounts are valid only on selected dates and cruises and are not combinable with any other offer.

Yes, guests are able to modify their tour date once, but it is subject to the incremental change in price that may occur based on the new date selected. Further changes will be charged $15 per person + that incremental change in price that may occur based on the new date selected. All reservation adjustments within our cancelation policy will be non-refundable.

Tickets not used at the time of sailing (no-show) are non-refundable and may not be used on any other tour.

Tour tickets are fully refundable 4 days or more prior to date of travel. Within 3 days of travel all reservations are non-refundable.

To get the best price for your tour, we recommend booking well in advance. Because our prices will increase as the date approaches, you’ll get the lowest rates when you book early.

Please contact our reservations team by phone at 1.800.808.8068 or by email at [email protected].

Yes. For your safety, we ask all passengers to complete a waiver before boarding the boat. Your waiver will be sent by email ahead of your visit.

No, we travel in US waters.

We get to see the wildlife at any time during the day, when they decide.

All tours include a meal and/or snack (subject to change). An assortment of mixed spirits are available for purchase onboard.

You're welcome to bring your own food. We encourage anyone with dietary or allergy restrictions to bring their own food. Alcohol beverages are not permitted.

All guests are required to physically check-in at our Seward location one hour prior to their tour where you will receive your boarding pass/es.

Pets are not permitted onboard unless medically necessary. Emotional support or comfort animals are not allowed. Service dogs that are trained to perform a task directly related to a person's disability are permitted.

Coolers, strollers, scooters and tripods are not permitted on board due to limited space and safety reasons.

Yes, the 6-hour National Park Tour aligns with the same-day train arrival and departure with the Alaska Railroad. The train arrives in Seward at approximately 11:20 AM* and the tour departs at 11:30 AM. A shuttle will transport you from the train depot to the Kenai Fjords Office for check-in.

When the cruise returns at 5:30 PM you will have enough time to board the Kenai Fjords Tours Shuttle to arrive at the Alaska Railroad Depot before the 6 PM train departure.

*If the train arrives late, passengers will miss the 11:30 AM departure time. We will try our best to accommodate by providing alternate tour options, space available. An alternative option would be to go on the 5-hour Resurrection Bay Tour that departs at 12 PM.

Yes, our tours go out rain or shine! Seward is a temperate rainforest. We highly recommend dressing in layers, including a warm rain-proof coat, hat, and gloves.

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