Below are the standard terms & conditions for all Alaska Collection reservations. Before you book with us, please review these completely. Should you have any questions, please feel free to ask your representative.
Rates | Lodging | Baggage and Handling | Payments | Cancellation Fees | Reservation Changes | Kenai Fjords Tours Rates & Perk Pass | Remote Destination Fee | Giving Back to our Communities | Travel Insurance | Disclaimer of Liability | Kenai Fjords Tours Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement | Travel Trade
Unless otherwise noted, all rates are per person based on double occupancy and subject to adjustments without notice. Taxes and other applicable fees are extra.
We specialize in creating custom tours. Discuss your desires with our experienced Travel Experts to create an itinerary that suits you best. Itinerary prices may vary based on product availability and applicable discounts.
Promo Codes: If you've discovered a promo code that is not advertised on our website that gives a special rate, your booking may be updated to the Best Available Rate for that day without notice. Some codes are intended for staff or special groups and are not valid if you are not part of those intended audiences.
Military Rates: United States Military rates are available for all active, reservist, veteran, and retired U.S. military personnel, as well as spouses and dependents of active personnel. To qualify for these offers, guests must present a valid military ID at check-in. Please contact us on 1.800.808.8068 for more information.
Check-In/Check-Out: Times as follows: Check-In: 4:00 p.m. / Check-Out: 11:00 a.m. For Denali Backcountry Lodge and Kenai Fjords Wilderness Lodge, call to ask about check-in times.
Parking: Parking is available on a first-come/first-served basis for Denali Cabins, Talkeetna Alaskan Lodge, and Seward Windsong Lodge. Denali Backcountry Lodge and Kenai Fjords Wilderness Lodge have complimentary off-site parking available before transport to destination. Our front desk agents will advise of available parking and alternative options upon check-in.
Credit Card Pre-Authorization: Please be aware that an authorization may be held on your card at the time of check-in (in addition to room & tax). The hold will be released back to you at check-out and may take 5–7 business days to reappear on your credit card depending on your banking institution.
Taxes: Please note that applicable rates are subject to a 3% - 7.5% sales tax, dependent on municipality, subject to change.
Room Occupancy Charges: Infants and children under 12 do not incur additional occupancy charges. However, guests aged 12 and older are subject to a $20 per night fee for rooms exceeding double occupancy.
Quiet-Time Policy: For the comfort and enjoyment of all of our guests, the lodges do not permit excessive noise at any time (parties, high-volume music or TV, shouting, screaming not permitted). Quiet hours are between 10 p.m. to 7 a.m. Violation of this policy may result in additional charges and/or eviction without warning or refund.
Child Policy
Talkeetna Alaskan Lodge, Windsong Lodge and Denali Cabins: Infants are aged under 2 years. Children aged 2 – 11 years of age will incur no additional fees. Standard rates apply to children aged 12 years and older. Based on room capacity, additional persons aged 12 and over, above double occupancy, will incur a fee of $20 per person, per night. Room occupancy requires one person aged 18 years or older.
Denali Backcountry Lodge: Standard per person rates apply for all children aged 2 – 11 years. Infants are aged under 2 years. We kindly request that all children be respectful of other guests staying at Alaska Collection lodges. Bookings with 3 or more children including infants require booking an additional room.
Kenai Fjords Wilderness Lodge: Standard per person rates apply for all aged 12 years and older. To ensure a safe and pleasant experience for all guests, persons under the age of 12 years are not permitted. We kindly request that all guests be respectful of others staying at our backcountry and wilderness lodges and appreciate your understanding.
Stays at Talkeetna Alaskan Lodge are subject to a $19/room per stay amenity fee, paid at time of booking. Please see our amenities page for a full list.
Stays at Seward Windsong Lodge are subject to a $19/room per stay amenity fee, paid at time of booking. Please see our amenities page for a full list.
Stays at Denali Cabins are subject to a $19/room per stay amenity fee, paid at time of booking. Please see our amenities page for a full list.
Pet Policy: Denali Cabins, Denali Backcountry Lodge, Kenai Fjords Wilderness Lodge and Seward Windsong Lodge are pet-free properties. Talkeetna Alaskan Lodge can host all dogs, cats, and ADA-Compliant Service Animals. Please note we do not accept reptiles, birds, fish, or any other type of exotic animals. Guests are asked to adhere to the following terms and conditions:
Pets must be clean, fully house trained, parasite-free, and disease-free (i.e. ticks, fleas, Parvo, etc.).
Upon check-in, the guest must declare each pet by providing full information and a signature as required on our Pet Policy Registration Form. There is a $50.00 fee for each undeclared/non-approved pet per day brought into the lodge.
Pets are not allowed in any of our lodge food & beverage outlets or establishments.
The guest is fully liable for their pets’ health, safety, and welfare at all times. We require each pet to wear a collar or harness with current tags attached: identification and contact information, current license, and proof of current rabies vaccination.
Pets are to be leashed and under direct restraint at all times outside your room in the interior public areas and/or the exterior grounds of the lodge property.
If you leave the premises of the lodge with your pet unattended in the room, the pet must be in a crate or pet carrier while you are absent. Failure to comply will result in an unattended pet fee of $250.00 for each occurrence.
Barking and noise that is disruptive to other guests in the lodge are not acceptable.
Pets are to be relieved on the outer perimeter of the lodge property. Owners are required to clean up any refuse or waste produced by pets on both lodge property and the surrounding area. Waste bags are provided. If an accident should occur, please call Front Desk immediately so that we may try to prevent any permanent damage.
The bathing and grooming of pets are not permitted in the guest rooms.
ADA-Compliant Service Animals are exempt from our pet fee. For a full list of terms and conditions, please contact our reservations staff at 1.800.808.8068
Smoking Policy: Smoking or vaping is strictly prohibited inside the lodge, along with public areas, such as saunas, hot tubs, pavilions, or outdoor seating decks. A $250 + any applicable taxes and fees will be charged per night (for the length of the entire stay) for smoking in a room or in public areas.
Property Damage: Any damage to lodge property, public or in-room, may result in additional charges. This policy also includes fees for additional cleaning required due to food and beverage spills and other stains attributable to the room’s guest usage.
Prohibited Items: To ensure a safe and enjoyable experience for everyone, please be aware of the following prohibited items that are not allowed on our premises:
We appreciate your understanding and cooperation regarding these regulations. Our goal is to maintain a safe and comfortable environment for all our guests. If you have any questions or need further clarification, please do not hesitate to reach out.
To ensure you have an enjoyable trip, we suggest traveling light and with soft luggage. Although there is no limit for most hotels, Denali Backcountry Lodge and Kenai Fjords Wilderness Lodge enforce a luggage limit of one soft-sided bag (35lbs max) and one carry-on per person. Storage for lodge guests with excess bags is available at Denali Cabins and Kenai Fjords Tours at no charge. For other facilities, tours or activities, please check with our travel experts.
As an added service to our guests and reservations consisting of 5 or more rooms, we offer baggage handling and shuttle services to and from the Alaska Railroad depots to Denali Cabins, Talkeetna Alaskan Lodge, and Seward Windsong Lodge. A $12 per person baggage handling fee will apply to the reservation. Please contact us in advance to arrange.
We accept major credit cards such as Visa, MasterCard, American Express or Discover.
All funds in US dollars.
Payment Schedule
Payment in full at time of booking for Kenai Fjord Tours, reservations consisting of an individual product or reservations made within non-refundable timeframe and when booked online.
30% Deposit at time of booking if reserved over the phone, reserving multiple Alaska Collection properties at once and/or reservations with totals over $1,000. Final payment will be processed when the reservation becomes non-refundable.
Should you need to cancel a room or activity, please get in touch with our Central Reservations Office via phone at 1.800.808.8068 or email at [email protected]. All cancellation policies apply to the original reservation date and do not reset or change if the reservation date is modified.
Please note that all tour and room changes are subject to availability, and prices may vary or increase accordingly. Additionally, new dates may not qualify for previously applied discounts or promo codes.
Itineraries, Lodging & Attractions: A fee of $50 per change request is applied for changes made within applicable cancellation policy.
NOTE: Vendors with a stricter change policy will prevail and may incur additional fees
The first change within 3 days prior to tour date is complimentary, all additional changes are subject to a fee of $15/person.
Tour Rates: Infants under 2 years old cruise for free but still require a ticket. Children aged 2 – 11 years qualify for child rates*, while standard rates apply to those 12 years and older.
*No child rates available for Northwestern Fjord Tour
Tour Fees and Surcharges: All Kenai Fjords Tours cruises include a $3.50 City of Seward port fee and a $6 fuel surcharge per guest.
Waiver: All passengers are required to review and sign a waiver prior to boarding. This will be sent via email, in advance, and can also be completed on arrival.
As stewards of experiences within the heart of Denali National Park and explorers of the wildlife and glaciers of Kenai Fjords National Park, we feel fortunate to keep the spirit of these iconic places alive. To continue welcoming our guests and staff to share unforgettable and inspiring experiences throughout Alaska, we apply a small fee at our remote destinations. We work hard to maintain and preserve the unique dignity and character of these experiences, and your visit honors this work. Thank you for helping us share these important and iconic pieces of Alaska.
The 4.93% remote destination fee is charged on all goods and services (excluding alcohol) at many of our remote properties around Alaska.
Effective from May 10, 2023, Pursuit’s Alaska Collection is proud to offer guests an opportunity to support our local remote communities.
The entirety of your donation goes to the organization specified above. You can opt out by calling Reservations or inquiring with Front Desk at check out.
Life is full of uncertainties. Our remote locations and Alaska’s extremely short travel season make travel insurance a necessity.
The Alaska Collection strongly recommends purchasing travel insurance to cover any unforeseen circumstances that may interrupt your travel plans.
The Alaska Collection reserves the right to make changes and alterations to your trip as necessary for safety and proper handling of your trip. We spare no effort to ensure a safe trip; however, outdoor activities of this nature are not entirely “risk free.” We cannot assume the responsibility for injury to participants, personal belongings, or for time or expense incurred.
We are not responsible for cost of delays resulting from weather, road construction or acts of God. Upon advancement of deposit, the depositor agrees to be bound by all of the above stated terms and conditions.
WARNING: There are significant elements of risk in any activities associated with the outdoors and/or wilderness and or vessels and water, and the use of any related equipment.
In consideration of the services of CATC ALASKA TOURISM CORPORATION d/b/a Kenai Fjords Tours their officers, agents, employees, and stockholders, and all other persons or entities or vessels associated with those businesses (hereinafter collectively referred to as “KFT”), you agree as follows:
Although Kenai Fjords Tours has taken reasonable steps to provide you with appropriate equipment and/or skilled personnel for this tour, we wish to remind you this activity is not without risk. Certain risks cannot be eliminated without destroying the unique character of the activity. The same elements that contribute to the unique character of the activity can be causes of accidental injury, illness or in extreme cases, permanent trauma or death. We do not want to frighten you or reduce your enthusiasm for the activity, but we do think it is important for you to know in advance what to expect and to be informed of the inherent risks. The following describes some, but not all, of those risks:
You are aware that this activity entails risks of injury, up to and including death, to yourself and your minor child/children. You understand the description of these risks is not complete and that other unknown or unanticipated risks may result in injury, illness, or death. You agree, on behalf of yourself and your minor child/children, to assume responsibility for the risks identified herein and those risks not specifically identified. Your participation, and that of your minor child/children, in this activity is purely voluntary. No one is forcing you, or your minor child/children to participate, and you, and your minor child/children elect to participate despite the risks foreseeable and unforeseeable.
You are (we are) physically and mentally capable of participating in this tour and all activities that are part of the tour.
You assume full responsibility for yourself, including any minor children, for which you are responsible, for bodily injury, accidents, illnesses, death, loss of personal property, and expenses thereof because of those inherent risks and dangers, or any negligence of KFT.
You yourself and on behalf of your heirs, assigns, personal representatives and next of kin, HEREBY RELEASE AND WAIVER CATC ALASKA TOURISM CORPORATION d/b/a Kenai Fjords Tours, its officers, officials, agents and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and, if applicable, owners and lessors of premises used to conduct the event (“Releasees”), WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss, or damage to persons or property incident to your involvement or participation in these programs, WHETHER ARISING FROM NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law.
You, for yourself and on behalf of your heirs, assigns, personal representatives and next of kin, HEREBY INDEMNIFY AND HOLD HARMLESS all the above Releasees from any and all liabilities incident to your involvement or participation in these programs, EVEN IF ARISING FROM THEIR NEGLIGENCE to the fullest extent permitted by law.
You have read, understood, and accepted the terms and conditions stated herein and acknowledge that this agreement shall be binding upon yourself, your heirs, assigns, personal representative and estate, and for all members of your family including any minors accompanying you.
The Alaska Collection is pleased to work with the travel trade for FIT and Group travel.
Please contact us at [email protected] or call 877.258.6877 for more information about becoming a partner.
