Alaska Collection Terms and Conditions

Rates

Unless otherwise noted, all rates are per person based on double occupancy and subject to adjustments without notice. Taxes and other applicable fees are extra.

We specialize in creating custom tours. Discuss your desires with our experienced Travel Experts to create an itinerary that suits you best. Package prices may vary based on product availability and applicable discounts.

Alaska Collection Lodging

Check-In/Check-Out: Times as follows: Check-In: 4:00 p.m. / Check-Out: 11:00 a.m. For Denali Backcountry Lodge and Kenai Fjords Wilderness Lodge, call to ask about check-in times.

Parking: Complimentary parking is available on a first-come/first-served basis for Denali Cabins, Talkeetna Alaskan Lodge, and Seward Windsong Lodge. Denali Backcountry Lodge and Kenai Fjords Wilderness Lodge have complimentary off-site parking available before transport to destination. Our front desk agents will advise of available parking and alternative options upon check-in.

Credit Card Pre-Authorization: Please be aware that an authorization may be held on your card at the time of check-in (in addition to room & tax). The hold will be released back to you at check-out and may take 5–7 business days to reappear on your credit card depending on your banking institution.

Taxes: Please note that applicable rates are subject to a 3% – 7.5% tourism tax, dependent on municipality. Subject to change.

Quiet-Time Policy: For the comfort and enjoyment of all of our guests, the lodges do not permit excessive noise at any time (parties, high-volume music or TV, shouting, screaming not permitted). Quiet hours are between 11 p.m. to 7 a.m. Violation of this policy may result in additional charges and/or eviction without warning or refund.

General Child Policy: Infants are 0 – 24 months. Children aged 2 – 11 years of age will incur no additional fees when staying at Alaska Collection lodges (Talkeetna Alaskan Lodge, Windsong Lodge and Denali Cabins). Children aged 12 and older are considered adults, staying in the same room, will incur a fee of $20 per person, per night.

Child Policy at Denali Backcountry Lodge and Kenai Fjords Wilderness Lodge: Per person rates apply for all children aged 2 – 11 years. Infants are 0 – 24 months. We kindly request that all children be respectful of other guests staying at Alaska Collection lodges. Bookings with 2 or more children including infants require booking an additional room.

Pet Policy: Denali Cabins, Denali Backcountry Lodge, Kenai Fjords Wilderness Lodge and Seward Windsong Lodge are pet-free properties. Talkeetna Alaskan Lodge can host all dogs, cats, and ADA-Compliant Service Animals. Please note we do not accept reptiles, birds, fish, or any other type of exotic animals. Guests are asked to adhere to the following terms and conditions:

1. Pets must be clean, fully house trained, parasite-free, and disease-free (i.e. ticks, fleas, Parvo, etc.).

2. A non-refundable pet fee (excluding ADA-Compliant Service Animals) will be applied to your account based on your stay length. A pet fee of $50.00 per pet per day will be applied. A maximum of two pets will be allowed per room/reservation.

3. Upon check-in, the guest must declare each pet by providing full information and a signature as required on our Pet Policy Registration Form. There is a $50.00 fee for each undeclared/non-approved pet per day brought into the lodge.

4. Pets are not allowed in any of our lodge food & beverage outlets or establishments.

5. The guest is fully liable for their pets’ health, safety, and welfare at all times. We require each pet to wear a collar or harness with current tags attached: identification and contact information, current license, and proof of current rabies vaccination.

6. Pets are to be leashed and under direct restraint at all times outside your room in the interior public areas and/or the exterior grounds of the lodge property.

7. If you leave the premises of the lodge with your pet unattended in the room, the pet must be in a crate or pet carrier while you are absent. Failure to comply will result in an unattended pet fee of $250.00 for each occurrence.

8. Barking and noise that is disruptive to other guests in the lodge are not acceptable.

9. Pets are to be relieved on the outer perimeter of the lodge property. Owners are required to clean up any refuse or waste produced by pets on both lodge property and the surrounding area. Waste bags are provided. If an accident should occur, please call Front Desk immediately so that we may try to prevent any permanent damage.

10. The bathing and grooming of pets are not permitted in the guest rooms.

11. ADA-Compliant Service Animals are exempt from our pet fee. For a full list of terms and conditions, please contact our reservations staff at 1.800.808.8068

Smoking Policy: Smoking or vaping is strictly prohibited inside the lodge, along with public areas, such as saunas, hot tubs, pavilions, or outdoor seating decks. A $250 + any applicable taxes and fees will be charged per night (for the length of the entire stay) for smoking in a room or in public areas.

Property Damage: Any damage to lodge property, public or in-room, may result in additional charges. This policy also includes fees for additional cleaning required due to food and beverage spills and other stains attributable to the room’s guest usage.

Payments

We accept major credit cards such as Visa, MasterCard, American Express or Discover. Reservations made within 45 days of arrival date must be paid in full. Late payments may result in releasing your reservation, and re-booking will then be subject to availability.

Packages: 30% due at time of booking if reserved over the phone with a travel specialist. Final payment is due 45 days out. Full payment is due at time of booking if reserved online.

Kenai Fjords Tours: Full payment at time of booking

Individual product booking (lodging or attraction): Full payment at time of booking

All funds in US dollars.

Payment schedule (amount due)

Full Payment is due at time of booking, except for vacation packages, which requires 30% deposit.

At 45 days: Final payment is due

Within 45 days: 100% of reservation total

Reservations made within 45 days of arrival date must be guaranteed with a major credit card immediately after receiving confirmation. Late payments may result in releasing your reservation, and re-booking will then be subject to availability.

A $50 per person change fee is applied to all changes to itineraries and subject to availability.

Standard Cancellation Fees

Our office must receive written notice to cancel your reservation (email, fax or letter). Cancellation fees are based on the date we receive your notice.

Packages, Lodging & Attractions

• From 60 to 46 days prior to arrival, forfeiture of deposit
• 45 to 0 days prior to arrival, non-refundable
• NOTE: Vendors with a stricter cancellation policy will prevail.

Talkeetna Alaskan Lodge (from March to April)

• 4 days or more prior to arrival date, fully refundable 
• 3 days or less, non-refundable

Kenai Fjords Tours

• 4 days within tour date, fully refundable 
• 3 days or less, non-refundable
• Change policy: First change no charge, each subsequent charge will be subject to $15 per passenger change fee

NOTE: Due to our abbreviated season and remote location, we strongly recommend you purchase travel insurance.

Remote Destination Fee 

As stewards of experiences within the heart of Denali National Park and explorers of the wildlife and glaciers of Kenai Fjords National Park, we feel fortunate to keep the spirit of these iconic places alive. To continue welcoming our guests and staff to share unforgettable and inspiring experiences throughout Alaska, we apply a small fee at our remote destinations. We work hard to maintain and preserve the unique dignity and character of these experiences, and your visit honors this work. Thank you for helping us share these important and iconic pieces of Alaska.

The 3% remote destination fee is charged on all goods and services (excluding alcohol) at many of our remote properties around Alaska.

Travel Insurance

Life is full of uncertainties. Our remote locations and Alaska’s extremely short travel season make travel insurance a necessity.

The Alaska Collection strongly recommends purchasing travel insurance to cover any unforeseen circumstances that may interrupt your travel plans.

Standard Reservation Changes

A fee of $50 per person, is applied for changes made less than 45 days before your booked date.

Kenai Fjords Tours only: Your first change is free, additional changes are $15/person.

Baggage

To ensure you have an enjoyable trip, we suggest traveling light and with soft luggage. Although there is no limit for most hotels, Denali Backcountry Lodge and Kenai Fjords Wilderness Lodge enforce a luggage limit of one soft-sided bag (35lbs max) and one carry-on per person. Storage for lodge guests with excess bags is available at Denali Cabins and Kenai Fjords Tours at no charge. For other facilities, tours or activities, please check with our travel experts.

Disclaimer of Liability

The Alaska Collection reserves the right to make changes and alterations to your trip as necessary for safety and proper handling of your trip. We spare no effort to ensure a safe trip; however, outdoor activities of this nature are not entirely “risk free.” We cannot assume the responsibility for injury to participants, personal belongings, or for time or expense incurred.

We are not responsible for cost of delays resulting from weather, road construction or acts of God. Upon advancement of deposit, the depositor agrees to be bound by all of the above stated terms and conditions.

Kenai Fjords Tours

Participant Release of Liability, Waiver of Claims, Assumption of Risks and Indemnity Agreement

WARNING: There are significant elements of risk in any activities associated with the outdoors and/or wilderness and or vessels and water, and the use of any related equipment.

In consideration of the services of CATC ALASKA TOURISM CORPORATION d/b/a Kenai Fjords Tours their officers, agents, employees, and stockholders, and all other persons or entities or vessels associated with those businesses (hereinafter collectively referred to as “KFT”), you agree as follows:

Certain risks cannot be eliminated without destroying the unique character of the activity. The same elements that contribute to the unique character of the activity can be causes of accidental injury, illness or in extreme cases, permanent trauma or death. The following describes some, but not all, risks:

1: Sudden or gradually changing water/ocean tide/weather conditions;

2: Collision, with other watercraft, docks or piers, or other man-made or natural objects, including overhanging, submerged and/or semi submerged trees, marine animals, branches, rocks, boulders and ice;

3: Cold weather and heat related injuries and illnesses including frostbite, hypothermia, heat exhaustion, sunstroke, and dehydration;

4: Inclement weather, lightning, variances and extremes of wind, weather and temperature;

5: Tripping/falling/loss of balance while walking/standing on a moving vessel or on a ramp to the dock or shore;

6: Loss of control of the vessel, collision, capsizing, and sinking of the craft, whether due to natural forces and/or the action, inaction or negligence of the employees or agents operating the vessel;

7: Getting in or out of the vessel;

8: Your ability to listen to, understand and follow crew instructions;

9: Travel, including hiking, portaging and travel to or from any tour-related activity:

10: The presence of marine life forms and risk of encounter with marine life forms, or other animals or insects;

11. The presence of active glaciers, including falling ice from glaciers, which could directly impact the vessel, tour participants aboard the vessel, or the water surrounding the vessel;

12: Accidents or illnesses occurring in remote places where there are no available medical facilities;

13. Your ability to swim or remain afloat in cold and potentially rough ocean water;

14. Errors, misjudgments, or omissions committed by the watercraft’s crew in operating the craft, providing instructions or warnings to participants, assessing potential or actual hazards or conditions, and/or responding to potential or actual hazards or conditions.

You are aware that this activity entails risks of injury, up to and including death, to yourself and your minor child/children. You understand the description of these risks is not complete and that other unknown or unanticipated risks may result in injury, illness, or death. You agree, on behalf of yourself and your minor child/children, to assume responsibility for the risks identified herein and those risks not specifically identified. Your participation, and that of your minor child/children, in this activity is purely voluntary. No one is forcing you, or your minor child/children to participate, and you, and your minor child/children elect to participate despite the risks foreseeable and unforeseeable.

You are (we are) physically and mentally capable of participating in this tour and all activities that are part of the tour.

You assume full responsibility for yourself, including any minor children, for which you are responsible, for bodily injury, accidents, illnesses, death, loss of personal property, and expenses thereof because of those inherent risks and dangers, or any negligence of KFT.

You yourself and on behalf of your heirs, assigns, personal representatives and next of kin, HEREBY RELEASE AND WAIVER CATC ALASKA TOURISM CORPORATION d/b/a Kenai Fjords Tours, its officers, officials, agents and/or employees, other participants, sponsoring agencies, sponsors, advertisers, and, if applicable, owners and lessors of premises used to conduct the event (“Releasees”), WITH RESPECT TO ANY AND ALL INJURY, DISABILITY, DEATH, or loss, or damage to persons or property incident to your involvement or participation in these programs, WHETHER ARISING FROM NEGLIGENCE OF THE RELEASEES OR OTHERWISE, to the fullest extent permitted by law.

You, for yourself and on behalf of your heirs, assigns, personal representatives and next of kin, HEREBY INDEMNIFY AND HOLD HARMLESS all the above Releasees from any and all liabilities incident to your involvement or participation in these programs, EVEN IF ARISING FROM THEIR NEGLIGENCE to the fullest extent permitted by law.

You have read, understood, and accepted the terms and conditions stated herein and acknowledge that this agreement shall be binding upon yourself, your heirs, assigns, personal representative and estate, and for all members of your family including any minors accompanying you.

Fees and Surcharges: Please note that all Kenai Fjords Tours cruises are subject to a City of Seward port fee and fuel surcharge of $5 per guest.